Frequently Asked Questions
Everything you need to know about your Momo Slimes order.
How long will it take for my order to ship?
All orders are processed within 3-5 business days. Once shipped, domestic delivery typically takes 2-7 business days depending on your location.
What is your return policy?
Due to the nature of our products, all sales are final. However, if your item arrives damaged or incorrect, please contact our support team within 48 hours of delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products safe for children?
Our products are non-toxic; however, they are not recommended for children under the age of 3 due to small parts. Always supervise children during use and do not ingest.